We work on all kinds of rugs from your modern man-made materials, through to your beloved Turkish hand knotted wool or silk rug. Every rug will receive a full pre - inspection to identifiy any issues, existing damage, or risk of colour migration. The pre-inspection also identifies any required stain removal processess and a full report is given to our client before the rug cleaning proceeds.
Our detailed pre-inspection process will determine the best rug cleaning method for your treasured rug. We only use the best quality environmentally friendly and fully bio-degradable chemicals. Your rugs are back dusted and then washed from the face yarn through to the backing material to remove all contaminants, elimanate all odours, and remove 99% of stains.
After the rugs are washed they pass through a centrifuge leaving them nearly dry. They are then hung in a fuly controlled drying room at the optimal temperature with dehumidifers and blower's for quick drying, taking away all risks of warping, rippling or shrinkage.
How long will it take to get my rugs back?
We aim to take no more then 5 business days to properly clean your rugs, as many times as necessary, to get them as clean as they can physically be. For your convenience, we offer free collection and delivery across Hampshire and Sussex.
Do you have insurance for my rugs when they are collected and stored in your facility?
We are fully insured up to £5million. This insurance covers your rug from the moment it is removed from your house, to the time it is returned back to the floor.
What training and experience do you have?
Over our many years in business, we have earn't a solid reputation as professionals in our area of expertise. We specialise in all aspects of Oriental and speciality rug care, with technicians who have over 20 years experience caring for rugs. The cleaning technicians are thoroughly trained to identify rug specifications and custom clean your rug according to our standards of excellence.
We are committed to providing excellent care and service in every step of your rug's cleaning process.
How often should I have my rugs cleaned?
The timescale between having your rugs cleaned, depends on how much traffic it gets. We recommend professional cleaning be performed every 2 years to keep them in optimal condition. If there are pets, smokers or anyone suffering respiratory conditions then a yearly cleaning regime should be implemented.
Do you guarantee pet odour and stain removal?
It really depends on the condition of the rug. Normally we can remove all traces of odours but until treatment is started we can not 100% guarantee this.
If a stain has not affected the fibres permanently, dried urine salts can chemically alter the makeup of your rug, then we have a much higher chance of removing it for you. Treating stains as soon as possible helps with the removal process, but normal stains like tea, coffee red wine etc. have a 95% success rate even when years old.
Is my rug even worth cleaning?
That is a personal decision depending on your own emotional attachment, if any, to the rug and the replacement value of the rug. Many people design their room decor around their rug and replacing could mean fully redecorating. Also many rugs are family heirlooms passed down from parents and grandparents in these instances people would normally like to maintain them as best they can so they can be passed further down the family line.
We will be happy to give you a professional quotation for cleaning to help you make a more informed choice in the matter.
Vomit accident on a £800 wool rug Ooops!!
Same rug after immersion cleaning taking out excess water, all vomit gone
These guys are miracle workers. Our sofa was heavily stained with coffee/water marks - if it didn’t clean up it... would’ve been dumped, but I’m glad to say it looks fab. Lovely, friendly & hard working people!! Thank you sooo much.read more
Needed a chair cleaning for my Mum, Found Botley carpet cleaners through Google search, well reviewed, local, thought... I'd ask them for a quote.My Mum had spilt some tea on herself and her armchair and the first thing Christopher asked when replying to my text was how my Mum was.I was sold!!Christopher and his partner came today after we'd agreed a price, what a lovely couple, friendly, professional, thorough and charged less than quoted.Would use again and would definitely recommend.read more
Fantastic team I cannot rate highly enough. Clair’s customer service is second to none and is so friendly and... approachable no task is too much. I will definitely be using again. Thank you so much 😊read more
After getting a cleaner in to do an end of tenancy clean we were left with a half finished job and carpets almost worse... than they had been before. Contacted Chris and they were able to fit us in short notice to help fix the carpets. Very happy with result of carpet cleans and have now booked them to come back in new year for full end of tenancy clean! Very happy with the standard of cleanliness and service we received.read more
Thank you to Chris and his team for a great job cleaning our house, carpets and oven at the end of our tenancy. They... were very professional and they've done a very good job. Communication was excellent. Highly recommended!read more
We use Chris on a regular basis to keep the office, stairs and landing carpets as clean as we can, quite a large area. ... This time Chris worked miracles on our office carpet that had been subjected to a water leak in area of heavy footfall. Instead of having to replace the carpet completely as we had anticipated it now looks as good and as clean as the other uncontaminated areas.I can only say thank you and be assured we will continue using and recommending Botley Carpet Cleaners.read more
A very professional company providing a great service. This company provides cleaning for our offices near... Southampton. They are extremely reliable and communicative - would highly recommend.read more
We had a great experience with this company. They even came to Salisbury from Southampton over the weekend to get our... carpet cleaned. Such a nice and lovely couple! They cleaned our wine stained carpet quickly without any residual stains, moved the furniture around to clean everything and left our carpet spotless. Fair price and great communication. Five stars from us. We would certainly recommend them to anyone and will use their service again when needed.read more
Only gave these guys 1 day notice and they were able to accommodate to my needs in quickly and efficient manor. I had... just moved into a new property and the carpets were in a bad way, luckily Botley Carpet Cleaners were able to make the carpets look brand new. Great value for money and will use them in the future! 5*read more